Privacy Policy

1. Introduction

GOT Tables (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book our services, or interact with us.

By using our website or services, you consent to the practices described in this policy. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Event Details: Event date, location, and table requirements.
• Payment Information: Billing details processed securely through our payment partners.
• Website Usage: IP address, browser type, pages visited, and interaction data via cookies and analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your table bookings and reservations.
• To communicate with you about your booking, delivery, and pickup.
• To send booking confirmations, reminders, and service updates.
• To respond to your enquiries and provide customer support.
• To improve our website, services, and customer experience.
• To send marketing communications (only with your consent, which you may withdraw at any time).
• To comply with legal obligations and enforce our terms.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to:

• Service providers who assist with delivery, payment processing, and hosting.
• Professional advisers (lawyers, accountants) when necessary.
• Government or law enforcement agencies as required by law.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: